GENERAL TERMS AND CONDITIONSfor the DreamDuck e-shop
GENERAL TERMS AND CONDITIONSfor the DreamDuck e-shop
These General Terms and Conditions (“Terms”) of DreamDuck s.r.o., with its registered office at Na Maninách 1040/14, Holešovice, 170 00 Prague 7, Company ID (IČO): 242 13 454, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C 189598 (“Seller” or “We”), govern, in accordance with Section §1751(1) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended (“Civil Code”), the mutual rights and obligations arising in connection with or on the basis of a purchase contract (“Contract”) concluded via the Seller’s online store operated under the DreamDuck brand (“e-shop”).
The Seller is a limited liability company (společnost s ručením omezeným) established on 20 February 2012.
Information regarding the processing of personal data is available in the Privacy Policy published on the Seller’s website.
These Terms form an integral part of the Contract.
The Contract and these Terms are drawn up in the English language.
The Seller may unilaterally amend or supplement these Terms; such amendments shall not affect rights and obligations arising during the validity of the previous version.
As distance communication is used, the Contract is concluded without the simultaneous physical presence of the parties via the e-shop interface.
If any provision of these Terms conflicts with a specific agreement expressly concluded during the ordering process, such agreement shall prevail.
1. DEFINITIONS
1.1. Price – the financial amount payable for the Goods.
1.2. Shipping Price – the financial amount payable for delivery, including packaging.
1.3. Total Price – the sum of the Price and the Shipping Price.
1.4. VAT – value added tax according to applicable law.
1.5. Invoice – a tax document issued in accordance with VAT regulations.
1.6. Order – the Buyer’s binding proposal to conclude a Contract.
1.7. Buyer – a natural or legal person purchasing Goods via the e-shop.
1.8. Goods – products offered for sale in the e-shop.
1.9. B2B Buyer – a Buyer acting within the scope of business activity.
2. GENERAL PROVISIONS
2.1. Goods may be purchased exclusively via the e-shop.
2.2. When placing an Order, the Buyer is obliged to provide complete, accurate, and truthful information.
2.3. Information provided in the Order is deemed correct by the Seller.
3. CONCLUSION OF THE CONTRACT
3.1. The Contract may be concluded only in the English language.
3.2. To conclude the Contract, the Buyer submits an Order containing:
selected Goods,
Price, Shipping Price, and Total Price,
chosen payment and delivery method,
identification and contact details.
3.3. Before submitting the Order, the Buyer may review and amend the entered data.
3.4. The Order is completed by confirming acceptance of these Terms and submitting the Order.
3.5. Confirmation of receipt of the Order by email does not constitute Contract conclusion.
3.6. The Contract is concluded only upon explicit confirmation of the Order by the Seller.
3.7. The Seller may refuse or cancel an Order due to unavailability of Goods or obvious pricing errors.
4. USER ACCOUNTS (B2C AND B2B)
4.1. B2C customers are not required to create a user account in order to place an Order. Goods may be purchased as a guest without registration.
4.2. Registration is optional for B2C customers and allows the creation of a user account for easier order management and access to order history.
4.3. Customers interested in purchasing under B2B conditions must submit a B2B account application via the e-shop or by contacting the Seller directly.
4.4. Submission of a B2B application does not automatically grant B2B status or access to wholesale pricing.
4.5. All B2B applications are reviewed and approved manually by the Seller.
4.6. Upon approval, the B2B customer is granted access to a B2B customer account or portal, which may include wholesale pricing and B2B-specific features.
4.7. Login credentials for any user account must be kept confidential, and the account holder is responsible for all activities carried out through the account.
4.8. A user account is personal and non-transferable.
4.9. The Seller reserves the right to approve, reject, suspend, or revoke any user account, including B2B accounts, in cases of misuse, breach of these Terms, or prolonged inactivity.
4.10. Access to user accounts may be temporarily unavailable due to technical maintenance or system updates.
5. PRICES AND PAYMENT TERMS
5.1. Prices displayed in the e-shop include VAT where applicable.
5.2. Available payment methods are listed in the e-shop.
5.3. The Seller reserves the right to correct obvious pricing errors before confirmation of the Order.
5.4. The Invoice is issued electronically and delivered to the Buyer’s email address
5.5. In B2C transactions, payment is required prior to shipment unless otherwise agreed.
5.6. The Seller shall dispatch the Goods only after full payment has been received.
5.7. Ownership of the Goods passes to the Buyer upon full payment and receipt of the Goods.
5.8. In B2B transactions, payment terms may be agreed individually between the Seller and the B2B Buyer.
5.9. Upon receipt and confirmation of a B2B Order, the Seller shall prepare the Goods for collection or shipment.
5.10. The Seller may issue the invoice after the Goods are dispatched or made available for collection.
5.11. The invoice shall include: the price of the Goods, and all transport, freight, insurance, customs duties (if applicable), and any other delivery-related costs, where applicable.
5.12. The total invoiced amount shall be payable within the agreed payment term (14 days from the invoice date)
5.13. Ownership of the Goods shall remain with the Seller until full payment of the invoiced amount has been received, even if the Goods have already been delivered or collected
5.14. In the event of late payment, the Seller reserves the right to charge statutory interest and recovery costs in accordance with applicable Czech law.
6. DELIVERY OF GOODS AND TRANSFER OF RISK
6.1. Delivery is provided via Packeta as a parcel delivery and logistics service provider.
In the Czech Republic, Packeta operates under the brand Zásilkovna.
6.2. Available delivery options and Shipping Prices are displayed during checkout.
6.3. Detailed information regarding shipping methods, estimated delivery times, and applicable fees is available on the Seller’s website under the section “Shipping & Delivery”
6.4. Upon handover of the parcel to the Packeta delivery network, the risk of damage passes to the Buyer.
6.5. The Buyer is obliged to inspect the package upon delivery.
6.6. Failure to accept delivery does not constitute withdrawal from the Contract.
6.7. Costs of repeated delivery caused by the Buyer shall be borne by the Buyer.
B2B DELIVERY CONDITIONS
6.7. In B2B transactions, shipment shall be arranged by the Seller at the Buyer’s request.
6.9. All transport, freight, insurance, customs duties (if applicable), and any other delivery-related costs shall be borne by the B2B Buyer
6.10. Such costs may be invoiced separately and shall form part of the total amount due. .
6.11. In B2B transactions, the risk of loss or damage to the Goods passes to the B2B Buyer upon handover of the Goods to the carrier.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1. The Seller is liable for defects that the Goods have at the time of receipt.
7.2. A consumer may exercise rights arising from defective performance within 24 months from the date of receipt of the Goods. .
7.3. The consumer shall notify the Seller of any defect without undue delay after discovering it, by submitting a complaint request using the online complaint form available on the Seller’s website or by email.
7.4. Upon receipt of the complaint request, the Seller shall review the information and prepare a complaint document, which shall be sent electronically to the consumer.
7.5. If return of the Goods is required, the consumer is obliged to enclose the complaint document together with the returned Goods.
7.6. In the case of a justified complaint, the Seller shall reimburse the consumer for reasonable costs incurred in returning the defective Goods.
7.7. If the complaint is found to be unjustified, the consumer may be required to bear the cost of return.
7.8. The complaint shall be handled in accordance with applicable Czech law.
8. WITHDRAWAL FROM THE CONTRACT
8.1. A consumer has the right to withdraw from the Contract within 14 days from the date of receipt of the Goods, without stating any reason.
8.2. The withdrawal period expires 14 days after the day on which the consumer takes possession of the Goods.
8.3. To exercise the right of withdrawal, the consumer must submit a withdrawal request using the online form available on the Seller’s website or by email. Refund & Withdrawal Request Form | dreamduck.com
8.4. Upon receipt of the withdrawal request, the Seller shall prepare a withdrawal document and send it electronically to the consumer.
8.5. If return of the Goods is required, the consumer is obliged to enclose the withdrawal document together with the returned Goods.
8.6. The consumer must return the Goods without undue delay and no later than 14 days from the date on which the withdrawal was communicated.
8.7. The consumer shall bear the direct cost of returning the Goods in the case of withdrawal without stating a reason.
8.8. The Seller may withhold the refund until the returned Goods are received or until proof of return is provided. .
8.9. The Seller shall refund all payments received from the consumer, including standard delivery costs, without undue delay and no later than 14 days from being informed about the withdrawal.
8.10. The right of withdrawal does not apply in cases specified in Section §1837 of the Czech Civil Code.
9. B2B SALES (WHOLESALE)
9.1. DreamDuck offers wholesale sales to retailers, distributors, and business partners (B2B).
9.2. A Minimum Order Quantity (MOQ) of 10 units per product applies to all B2B orders.
9.3. Prices and conditions for B2B orders are determined individually by agreement.
9.4. Delivery and payment terms may differ from consumer sales and are defined contractually.
9.5. The 14-day right of withdrawal does not apply to B2B transactions.
10. PRODUCT SAFETY AND CE CERTIFICATION
10.1. All Goods are CE-certified in accordance with EU legislation.
10.2. Goods do not contain harmful or toxic materials.
10.3. Goods are recommended for children aged 3 years and above.
10.4. Not suitable for children under 3 years due to small parts.
11. ORIGINAL AND LICENSED PRODUCTS
11.1. DreamDuck offers original product collections under the DreamDuck Originals brand.
11.2. DreamDuck also offers officially licensed and carefully selected products from third-party brands, including but not limited to:
– BudDuck
– TUBBZ
– CelebriDucks
– Wildlife
– Wild Republic
11.3. All third-party products are sourced through authorized channels.
11.4. The Seller does not sell counterfeit or unauthorized products.
11.5. All products comply with applicable EU legal and safety requirements.
12. PARTNER FULFILLMENT (DROPSHIPPING)
12.1. Orders may be fulfilled by authorized partners when necessary.
12.2. If a product is not available in the Seller’s own stock but is available from a partner, it may be shipped directly from that partner.
12.3. Invoices and contractual documents are always issued by the Seller.
12.4. Partner-fulfilled orders are subject to the same consumer protection rules.
13. FINAL PROVISION
13.1. Legal relations are governed by the laws of the Czech Republic.
13.2. Communication between the parties is conducted electronically.
13.3. The Contract may be amended only in writing.
13.4. Force majeure excludes liability.
13.5. These Terms enter into force upon publication..
14. ANNEX – COMPLAINT PROCEDURE